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| Product news |
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17 Apr 2009
Keeping visitors happy and maximising revenue
Supplier: Leisure Support Services
More Leisure Support Services details
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Are some of your visitors feeling frustrated after experiencing dirty washrooms, unhelpful security guards, or faulty lifts? How can you be sure that your visitors receive the very best experience time after time?
The answer may be to consider contracting out key support services to market specialists.
Leisure Support Services is a specialist delivering facilities management services including cleaning, security and maintenance to venues and visitor attractions across the UK and Ireland.
As market specialists, Leisure Support Services understands the nuances of operating in the leisure market, operating with a responsibility not only to its clients but also to their patrons who expect high standards and good value for money.
Managing director, Peter Watts explains, "Maintaining a visitor attraction demands a different approach to that required to maintain offices or industrial units. We have to satisfy the expectations of our clients as well as their patrons ensuring that standards are high and the visitor experience is excellent.
If the security guard is unhelpful, lights aren’t working or there’s no soap in the washroom, all of these things can negatively affect the visitor experience. In contrast, if standards are high, staff are friendly and everything functions, visitors are more likely to return and to recommend the venue to others."
Working at a number of different types of venues and visitor attractions, Leisure Support Services can deliver best practice that is proven in the leisure market.
Leisure Support Services currently delivers services to venues including:
• Old Royal Naval College
• All England Lawn Tennis Club
• Royal Society of Arts
• Brit Oval
• Edgbaston
• Ricoh Arena
• Savill Garden
• Walkers Stadium
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