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16 Feb 2016
Leonie Wileman, operations manager Premier Software, talks to Spa Business magazine about Premier's latest software developments
Supplier: Premier Software part of Journey Hospitality
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Spa Business magazine (SB): What’s your most recent piece of spa software?
Leonie Wileman (LW) Core by Premier, which caters for spa businesses of any size now has automated reporting and marketing facilities, streaming operations and communications with clients. There are a number of complementary tools including Premier Kiosk to reduce congestions at receptions and online membership sign-ups.
SB: What’s makes your company unique?
LW: We pride ourselves on our dedicated training team who take the time to understand each of our spa’s requirements. Training is fundamental for spas get the most out of their system and we make sure staff fully understand the software ahead of using it in a real-life environment. Equally important is the level of support and after-sales care.
SB: What have been the biggest changes in spa software in recent times?
LW: Being able to access diary and client information on a smartphone or tablet has gone from being a nice addition to a must-have feature. Premier’s new client card app allows therapists to carry out consultations with clients and update their records in real-time, delivering a superior guest experience.
SB: How are consumer trends shaping spa software?
LW: Spas need to ensure they hold availability back for last-minute bookings, a growing trend, and have the facilities available to allow clients to book at a time convenient to them. Integrated online booking is a way to allow your clients to book 24/7 while also freeing up staff to focus on treatments.
Many spas now offer specially tailored treatments, such as for people who have, or have had, cancer. Contraindications can be added to our software and will be flagged on a client card during booking. This helps sites to provide a safe and nurturing environment for customers.
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12 Apr 2024
MyEquilibria combines art and outdoor exercise
"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and
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Technogym UK Ltd
Technogym offers a complete ecosystem of connected smart equipment, digital services, on-demand training experiences and apps that allow every single end-user to access a completely personalized training experience anytime and anywhere
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